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Privacy Policy

At Sartori, we recognize the significance of safeguarding your personal information. Our commitment to protecting your privacy is outlined in this Privacy Policy, which applies to the use of our products, website, and services (collectively referred to as "Services"). Regardless of how you access or use our Site, including through mobile devices, this Privacy Policy governs the collection, usage, and sharing of your personal data when you visit or make purchases from our Site. We may periodically update this Privacy Policy to reflect changes in our practices, or for operational, legal, or regulatory reasons.

When we refer to "we," "us," or "our" in this Privacy Policy, we are referring to Sartori and any related entities as specified below. The responsible entity for collecting and processing your personal data in connection with your use of the Site depends on the region in which you are located:

All countries: Sartori LTD

INFORMATION WE COLLECT

Personal information refers to information or opinions about an individual that can identify or reasonably identify them, regardless of whether it is true or recorded in a material form. Here are the types of personal information we may collect from you:

  • Your name
  • Images of you (if shared with us)
  • Contact details, including email address, street address, and telephone number
  • Credit card or payment details (processed through our third-party payment processor)
  • Information provided through customer surveys
  • Details of products and services you have requested or inquired about, along with our responses
  • Shopping cart details and purchased products if you have opted into our Outbound Marketing Program Terms and Conditions or made a purchase from our site
  • Browser session and geo-location data, device and network information, page view and session statistics, acquisition sources, search queries, and browsing behavior
  • Information about your use of our services, including communication through our online platforms, browser and operating system details, and the domain name of your internet service provider
  • Additional personal information that you provide to us directly or indirectly through the use of our services, associated applications, associated social media platforms, and permitted accounts
  • Any other personal information requested by us or provided by you or a third party

We may collect this personal information either directly from you or from third parties.

COLLECTION AND USE OF PERSONAL INFORMATION

We will collect and process personal information in accordance with lawful bases. This includes obtaining and processing personal information based on your consent, the performance of a contract with you, and/or our legitimate interests. The collection, use, and disclosure of personal information may serve the following purposes:

  • Facilitating your access and use of our Services, including the supply and delivery of purchased goods through our Site.
  • Contacting and communicating with you.
  • Maintaining internal records, performing administrative tasks, and handling invoicing and billing matters.
  • Providing location-based Services, such as personalized content based on your general location data.
  • Conducting analytics, market research, and business development activities to enhance and improve our Services, associated applications, and social media platforms.
  • Running promotions, competitions, and offering additional benefits to you.
  • Engaging in advertising and marketing efforts, including sending promotional information about our products and services, as well as information about third parties that may be of interest to you.
  • Making targeted marketing calls or messages and gathering feedback, if you have opted into our Outbound Marketing Program Terms and Conditions.
  • Meeting our legal obligations and resolving any disputes.
  • Fulfilling any other purposes for which the information was collected.

If you are under the age of majority in your state or province of residence, please refrain from using our Services or Site. We do not knowingly collect personal information from individuals under the age of majority. If we become aware that we have inadvertently received personal information from someone under this age, we will take steps to remove such information.

Your personal information will be:

  • Processed securely and protected against unauthorized or unlawful processing, accidental loss, destruction, or damage.
  • Collected only for the specific purposes identified in the "collection and use of personal information" section above, and will not be further processed in a manner inconsistent with those purposes.
  • Kept up to date whenever possible and within our control (please inform us if you would like any of your personal information corrected).
  • Retained in a form that allows us to identify you, but only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling any legal, accounting, or reporting requirements.

When determining the appropriate retention period for personal information, we consider factors such as the amount, nature, and sensitivity of the information, the potential risk of unauthorized use or disclosure, the purposes of processing the information, the availability of alternative means to achieve those purposes, and the applicable legal requirements.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may share personal information with the following entities:

  • Third-party service providers: This includes IT service providers, data storage providers, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators.
  • BigCommerce: We utilize BigCommerce to power our online store on the Site.
  • Our employees, contractors, and related entities.
  • Existing or potential agents or business partners.
  • Sponsors or promoters of any promotions or competitions we conduct.
  • Parties involved in any actual or potential transfer of our business or assets (or any part thereof) in good faith.
  • Credit reporting agencies, courts, tribunals, and regulatory authorities in the event of non-payment for goods or services provided by us.
  • Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with legal proceedings or to establish, exercise, or defend our legal rights.
  • Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you.

Overseas disclosure: When we disclose your personal information to the aforementioned third parties, they may store, transfer, or access the information overseas. Upon request, we can provide you with a list of the third parties involved in processing your personal information.

Unless we obtain your consent for an overseas disclosure of your personal information, we will only disclose it to countries that have laws protecting personal information in a manner substantially similar to the Australian Privacy Principles. Alternatively, we will take reasonable steps in the circumstances to ensure that overseas recipients protect your personal information.

YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

Access, Erasure, and Data Portability: You have the right to request information about the personal information we hold about you, request the erasure of your personal information, or request the transfer of your information to a third party.

Complaints: If you have a complaint regarding how we handle your personal information, please contact us using the provided details and provide us with all relevant information. We will promptly investigate your complaint, respond to you in writing with the outcome of our investigation, and outline the steps we will take to address your complaint. You also have the right to contact the appropriate regulatory authority.

Correction: If you believe that any of the information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the provided details. We will take reasonable steps to correct any inaccuracies, incompleteness, misleading information, or outdated data.

Information from Third Parties: If we receive personal information about you from a third party, we will protect it as outlined in this Privacy Policy. If you are a third party providing personal information about someone else, you represent and warrant that you have obtained the necessary consent to disclose that personal information to us.

Objection to Processing: You may have the right to object to the processing of your personal information based on our legitimate interests or public interest. If you exercise this right, we must demonstrate compelling legitimate grounds that override your interests, rights, and freedoms in order to proceed with processing your personal information.

Restriction of Processing: You may have the right to request the restriction of processing your personal information if (i) you question the accuracy of your personal information, (ii) you believe your personal information is being processed unlawfully, (iii) you require us to retain your personal information solely for the purpose of a legal claim, or (iv) we are considering your objection to processing based on legitimate interests.

Unsubscribe: If you have previously consented to the use of your personal information for direct marketing purposes, you may withdraw your consent at any time by contacting us using the provided details. Additionally, you can unsubscribe from our email database or opt-out of marketing communications using the opt-out options provided in the communication.

Your Choice: Please review this Privacy Policy carefully. By providing personal information to us, you acknowledge that we will collect, store, use, and disclose your personal information in accordance with this Privacy Policy. You are not obligated to provide personal information, but please note that it may impact your use of our Services.

STORAGE AND SECURITY

We prioritize the security of the personal information we collect. To prevent unauthorized access, disclosure, misuse, interference, loss, modification, and unauthorized access, we have implemented appropriate physical, electronic, and managerial measures to safeguard and secure the information.

Please note that the security of information transmitted over the Internet cannot be guaranteed entirely. The transmission and exchange of information are undertaken at your own risk. While we take precautions to prevent unauthorized disclosure, we cannot provide absolute assurance that the personal information we collect will never be disclosed in a manner inconsistent with this Privacy Policy.

COOKIES AND WEB BEACONS

We may utilize cookies periodically on our online Services. Cookies are text files that are placed in your browser to store your preferences. These cookies do not directly reveal your email address or personally identifiable information. However, they may enable third parties, such as Google and Facebook, to display our advertisements on your social media and online media feeds as part of our retargeting campaigns. If you provide personal information to our online Services, it may be linked to the data stored in the cookies.

You have the option to block cookies by adjusting your browser settings to refuse the setting of some or all cookies. However, please note that if you block all cookies (including essential cookies), you may not be able to access certain parts or features of our online Services.

Additionally, we may employ web beacons on our website. Web beacons, also known as Clear GIFs, are small snippets of code embedded in a web page to monitor visitor behaviour and collect information about their page views. For instance, web beacons can track the number of users visiting a web page or deliver a cookie to the browser of a visitor viewing that page.

We may also utilize Google Analytics to gather and analyse data. To understand how Google uses data when you interact with third-party websites or applications, please refer to https://policies.google.com/technologies/partner-sites or any other URL that Google may designate from time to time.

LINKS TO OTHER WEBSITES

Our Services may include links to external websites. Please note that we have no control over the content and privacy practices of those websites, and we assume no responsibility for the protection and privacy of any personal information you provide while visiting them. The privacy policies of those websites may differ from ours, and they are not governed by this Privacy Policy. We encourage you to review the privacy policies of any external websites you visit to understand how they handle your personal information.

ADVERTISING RELATED THIRD PARTIES

For the operation of our online store on the Site, we utilize BigCommerce as a third-party service provider.

To gain insights into how our customers utilize the Site, we employ Google Analytics. For more information on how Google uses your personal data, please refer to their privacy policy at https://www.google.com/intl/en/policies/privacy/.

If you prefer not to have your data collected by Google Analytics, you can opt-out by visiting https://tools.google.com/dlpage/gaoptout.

TARGETED ADVERTISING

To gain a better understanding of how targeted advertising functions, you can refer to the educational page on the Network Advertising Initiative's (NAI) website at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

If you wish to opt out of targeted advertising, you can utilize the following links:

Furthermore, you have the option to opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/. Please note that we do not modify our data collection and usage practices on our Site based on Do Not Track signals received from your browser.

STOP RECEIVING COMMUNICATIONS FROM US

If you no longer wish to receive email correspondence from us, you can easily unsubscribe by clicking on the unsubscribe link provided in the email communication.

To stop receiving SMS communications from us, simply reply to any SMS with the word "STOP".

If you would like to have your details removed from our marketing and communication databases, please email the designated Data Protection Officer mentioned in section 3 above. They will assist you with the necessary steps.

AMENDMENTS

We reserve the right to modify this Privacy Policy at any time and at our discretion. If we make any changes to this Privacy Policy, we will inform you by contacting you through the contact details you have provided to us. The updated Privacy Policy will become effective once we have notified you of the changes.

DATA PROTECTION OFFICER AND CONTACT

In countries where it is mandated by law, we have designated data protection officers to ensure the safeguarding of your personal data. If you have any inquiries regarding this Privacy Notice or data protection in general, you can reach out to the data protection officer assigned to your country at any time. The contact information for the respective data protection officer in your country is as follows:

All countries: Privacy Office Email: hello@sartori-studios.com

If you have any questions or need to provide any notices, please contact the appropriate Privacy Officer using the details provided above.